CapGemini: Cybersecurity and client experience among top WM trends in 2022
CapGemini: Cybersecurity and client experience among top WM trends in 2022
Philippa Aylmer writes that client experience will be the new battleground as wealth management firms face significant revenue and margin pressures in the coming year, quoting the latest CapGemini survey, with competition intensifying for large financial services firms as they learn to live with the rise of new digital players.